Order Confirmation:
As soon as your order is placed, your card will pre-authorized, however your card will not be charged. Our supplier(s) will then be contacted to confirm that the product(s) you have purchased is available for immediate shipment. Once confirmed, your payment will be processed and your order will be dispatched. If there is any delay such as an item which is on backorder, any pre-authorization will be void and you will be contacted as soon as possible.
Order Delivery:
Once your order has been placed, assuming it is in stock and available for dispatch, your card will be charged and your order will be dispatched as soon as possible (typically no more than 5 working days). You will be sent tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@awokenhome.com so that we may assist you.
Damages:
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@awokenhome.com so that we can open an insurance claim on your behalf.
Cancellations & Refunds:
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued within 14 days and to the same payment method which was used to place the order and only if the item(s) received are damaged or defected.
